Effective Date: 2025
Company: LH Agent
Website: lhagent.net
LH Agent (“we,” “us”) provides AI-powered intake automation for roofing companies.
We collect and process information to deliver our service safely and reliably.
Information We Collect
Client Data:
• Name, business details, email, phone, billing info
• CRM + calendar settings needed for integration
• Business preferences (service areas, hours, routing rules)
Homeowner/Lead Data:
• Name, phone, email, address, project details
• Photos the homeowner sends
• Form submissions, missed-call details, voicemail text, and SMS conversations
We process homeowner data on behalf of your business. You own the data.
How We Use Data
• To qualify leads
• To respond to homeowner inquiries
• To schedule appointments
• To send notifications
• To reduce missed opportunities
• To update your CRM or deliver lead packets
• To improve system reliability and prevent spam
We do not sell personal data.
Data Sharing
We only share data with:
• Your CRM
• Your calendar/email/SMS channels
• Telecom + hosting providers needed to run LH Agent
• Legal authorities if required
Data Security
We use encrypted connections, secure APIs, and restricted access environments.
Retention
Lead data is kept only as long as needed for intake + logs.
Client data is retained for the duration of your account.
Deletion requests may be sent to [email protected]
.
Service Description
LH Agent automates missed call capture, lead qualification, scheduling, routing, and CRM updates for roofing companies.
Client Responsibilities
You agree to:
• Provide accurate business information
• Maintain active phone + CRM connections
• Train staff on how booked leads/owner tasks appear
• Follow all communication laws (TCPA/A2P)
• Review AI-generated owner tasks in a timely manner
LH Agent does not guarantee sales outcomes.
Prohibited Use
No spam, misleading messages, illegal activity, or unsafe insurance/financial advice.
Billing & Cancellation
Monthly subscription.
Cancel anytime.
No refunds for partial months.
Numbers may be reclaimed per carrier rules upon cancellation.
Liability
LH Agent is not liable for:
• Missed leads caused by incorrect or disabled settings
• CRM outages or carrier issues
• Decisions made by the AI using the information you provide
• Third-party failures
Maximum liability = one month of fees.
SMS & Messaging Policy
LH Agent sends automated text messages only in response to homeowner inquiries.
Consent
Homeowners may receive messages if they:
• Called your business
• Texted your business
• Submitted a form
• Requested a quote
• Provided their number through an ad or landing page
By contacting your business, they consent to automated replies.
Opt-Out / Help
Required by carriers and enforced automatically:
STOP → no further automated texts
HELP → support info
Message Types
Allowed:
• Missed call follow-ups
• Appointment scheduling
• Job details
• Photo submission requests
• Storm/leak emergency responses
• Insurance coordination (non-advice)
• Estimate preparation
• Status updates
Not allowed:
• Random promotional blasts
• High-volume marketing to people who didn’t inquire
• Spam
Message Frequency
Messages occur only when initiated by the homeowner or needed for scheduling.
Contact